Inspecting Your Vehicle

Inspecting Your Vehicle

Prior to returning your vehicle, a third-party vehicle pre-inspection is required. You may also conduct your own review with the help of our First Class Condition Card prior to the vehicle pre-inspection.

First Class Condition Card

First Class Condition Card

You're welcome to conduct your own review prior to the vehicle pre-inspection to familiarize yourself with the process and guidelines. The First Class Condition Card, sent to you in an information package, helps you to identify what is considered excess wear and tear.

How does it work? Place the First Class Condition Card over an exterior or interior blemish. Generally, if the damage (caused by a single event) cannot be seen with the card over it then a repair or replacement at your expense may not be required.* Please note, this may not apply to some interior blemishes and glass damages such as burn holes in the fabric and windshield chips or cracks. 

The approximate dimensions of the card are
8.5 cm/3.375 inches (width) x 5.5 cm/2.125 inches (height).

As part of your assessment, check the number of kilometres you've driven during your lease period to verify whether you've gone over your predetermined limit.

Please keep in mind that this self-assessment tool is for estimation purposes only and is not a replacement of the vehicle pre-inspection or of the determination in the Lease End Statement.

*Exceptions apply

Vehicle Condition Review Checklist

Download the Vehicle Condition Review Checklist to help you review your vehicle’s condition and prepare for your vehicle pre-inspection.


Frequently Asked Questions

1. What should I do if I’m not able to return my vehicle on the scheduled maturity date?

We recommend contacting your Mercedes-Benz dealer to schedule your lease return. You can also contact Mercedes-Benz Financial Services at 1-866-202-6969 for any additional return options.

2. Why is it important to have a vehicle pre-inspection completed before returning my vehicle?

The pre-inspection is an important part of the Lease Return Process, as it provides you with a vehicle condition review and identifies excess wear and tear prior to your expected return date. Not having a pre-inspection completed prior to returning your vehicle will put you at risk of unexpected charges appearing on your Lease End Statement. 

Once the pre-inspection is completed, we encourage you to contact your Mercedes-Benz dealer, who will review the pre-inspection results with you and provide information regarding the repair process and your return options.

3. Can repairs be performed by a dealership other than an authorized Mercedes-Benz dealership/body shop?

We recommend repairs be performed by an authorized Mercedes-Benz dealer or body shop to avoid any potential charges for substandard or incomplete repairs. If you have any questions please contact Mercedes-Benz Financial Services at 1-866-202-6969 or contact your authorized Mercedes-Benz dealer.

4. What charges will my Lease End Statement include?

Any excess wear and tear charges, excess kilometre charges (refer to your lease agreement), damage charges for anything that makes the vehicle unsafe or unlawful to operate, any remaining payments, and any additional fees you may have incurred prior to returning your vehicle. It will also detail any credits you may be owed.

5. Why might I not receive a Vehicle Condition Summary and a Lease End Statement at the time of return?

If a third-party pre-inspection was not performed on your vehicle prior to return or if the condition of your vehicle has changed since the vehicle pre-inspection was conducted, a Vehicle Condition Summary and a Lease End Statement may not be available and a final third-party inspection may be needed to determine your final kilometrage and any excess wear and tear.

6. When will I get the refund of my security deposit?

Once Mercedes-Benz Financial Services has been notified of the vehicle return by the dealership, your account will be settled. If there are no excess wear and tear charges, outstanding payments, excess kilometrage or additional fees assessed to the account, your security deposit will be refunded within 14 days. In the event that you move during the term of the lease please contact Mercedes-Benz Financial Services at 1-866-202-6969 to update your file.

Contact Us

If you have any questions about vehicle condition guidelines, the vehicle return process or even specific wear and tear issues, please give us a call - we're here to help you throughout your lease. Call the Mercedes-Benz Financial Services Lease Maturity Department at 1-866-202-6969 or your Mercedes-Benz dealer.

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The information provided and its content may be changed at any time without notice. All lease return obligations are subject to the terms and conditions set out in the applicable governing agreement.