Mercedes-Benz Star Access™
Be moved by the power of music.
Owning a Mercedes-Benz vehicle means having a passion for great performance. One that can be embraced both on the road and on the stage.
Thanks to our partnership with Live Nation Canada, Mercedes-Benz customers have access to unforgettable music performances across Canada with premium concert tickets available exclusively for purchase through the Mercedes-Benz Star Access™ Concierge Service.
The Concierge Service is available to any customer who has purchased a Mercedes-Benz (including Pre-Owned and Vans) or smart fortwo at an authorized Canadian Mercedes-Benz Dealer.
The Concierge is available from Monday to Friday between the hours of 11 am and 7 pm ET (excluding holidays).
Customers who contact the Concierge outside of hours of operation will be contacted the next business day.
Blocks of premium tickets will be reserved at arenas and seated venues. Sections will vary according to the artist and venue. Tickets will also be available for venues that only offer general admission.
All tickets are available on a first-come, first-serve basis and customers will be required to validate their ownership status before the tickets are released.
Sign up for Live Nation Canada communications to be the first to know about shows in your area.
When signing up, make sure to enter your postal code without a space: A1A1A1, not A1A 1A1.
Have more questions? Please view our FAQ section below or Contact Us.
- General FAQ
- Ticket FAQ
What is Mercedes-Benz Star Access™?
Mercedes-Benz Star Access™ is a program that provides Mercedes-Benz Canada customers access to premium tickets for Live Nation Canada concerts across the country. Customers are able to purchase these premium seats by phone or email through a dedicated bilingual Concierge Service.
Who qualifies to use the Mercedes-Benz Star Access™ service?
The Concierge Service is available to any customer who has purchased a Mercedes-Benz (new, Certified Pre-Owned, Van) or smart fortwo at an authorized Canadian Mercedes-Benz Dealer. Customers will be required to validate their ownership status by providing their VIN, the name of their purchasing dealer and postal code to the Concierge before tickets are released.
How do I know if my purchasing dealer is an authorized Mercedes-Benz dealer?
For a list of authorized retailers, please visit the Dealer Locator to find out if your purchasing dealer is listed. Mercedes-Benz owners that purchased their vehicle privately or through 3rd party independent dealerships do not qualify to use Mercedes-Benz Star Access™.
How do I contact Mercedes-Benz Star Access™?
You can reach the Concierge by phone 844-389-STAR or email firstname.lastname@example.org Hours of operation:
Monday – Friday (excluding holidays) between the hours of 11 a.m. – 7 p.m. ET. Please allow up to 1 business day for email responses.
Why isn’t my postal code working on the Live Nation website?
When signing up, make sure to enter your postal code without a space: A1A1A1 instead of A1A 1A1.